FAQ’s

MEMBERSHIP

How much does membership cost and what does it include?
Please click here to see our collection of membership packages to choose from.

Do you offer corporate membership?
We believe in getting to know our members individually, in order to deliver a much more personal and tailored service, therefore we do not currently offer a set corporate membership option but please speak to our staff direct if you would like to know more about this.

How does a new member join?
Potential members can email, call, or pop in to see us to express their interest, and a member of staff will take care of the whole process.

Is there an admin fee for joining?
No. It’s an extra inconvenience that we know our customers won’t like or want.

When and how can members access the business lounge?
The Business Lounge is open daily from 8am – 11pm, to allow our members plenty of flexibility for their working day. The membership card will need to be scanned at reception on arrival, to let us know that you’re here.

How soon after joining can I start using my membership card?
Your membership will be active upon joining, and your card will be live and ready use immediately.

Cancelling membership
In the event of a member choosing to terminate their Business Lounge membership after their initial 6 month minimum contract, they must do so in writing to businesslounge@thederbyconferencecentre.com. A minimum of one months’ notice is required for cancellation. After this time, any Direct Debit agreements will end, and membership cards will become inactive.

Can a show round of the business lounge be done before making a decision about joining?
Of course. In fact, we recommend coming to chat to us first so that you can be sure that The Business Lounge is right for you. A member of our sales team will be more than happy to conduct a show round of The Business Lounge and its facilities, to help with your decision.

GUESTS

Can a member bring a guest to the business lounge?
Yes. Members are more than welcome to invite a guest to join them in the Business Lounge, they will need to purchase a guest day pass before they can access the lounge. Guests are the responsibility of the member with whom they are visiting.

How much does a guest day pass cost and what is included?
A guest day pass is £24.00 inc VAT. This includes access into the lounge for the day, unlimited tea and coffee and use of our superfast fibre-optic Wi-Fi.

Can anybody visit the business lounge as a guest?
The regular use of our Business Lounge is a privilege paid for by our members. We like to make sure our members feel valued, therefore guests may only visit if they have been invited by a current member, or by a member of staff.

REFRESHMENTS

What refreshments are included in membership?
Members have access to unlimited self-service tea & coffee, during the opening times of the Business lounge. This is complimentary as part of membership and is served in our bar area, adjacent to the Business lounge.

Are speciality teas & coffees included in membership?
All members are welcome to order from our range of speciality teas & coffees. These are complimentary for Gold members, and a supplement applies for Bronze members, Silver members and day guests.

What time does the bar open?
Our bar opens at the same time as the Business lounge, 8am – 11pm daily, serving speciality teas & coffees, soft drinks, and a range of snacks. At 5pm daily, our conference and hotel guests will also be able to access the bar area. The Business lounge will remain private for use of members only. Please note the bar does not serve alcohol until 11am.

What food will be available to members?
There is a range of snacks available all day, which can be purchased from the bar. Breakfast and lunch is served in our Stevenson Restaurant, a short walk away from the Business Lounge. Daily lunch menus will be displayed in the Business lounge and bar area. Our bar also operates as a bistro in the evening, for Business Lounge members, conference delegates and hotel guests to enjoy.

What are the times and prices for food?
Our snack menu offers a range of different snacks which are available all day from the bar.
Breakfast is £7.50pp and is served 7.00am – 9.30am Monday – Friday, and 7.30am – 10.30am Saturday – Sunday
A 2-course restaurant lunch is £12.95pp and is served 12.00pm – 1.00pm Monday – Friday
An evening bistro menu is available from 5.00pm – 9.00pm Sunday – Thursday
Please order all food at the bar. Tickets will be issued for breakfast and lunch, which is served in the Stevenson restaurant. Evening bistro food is served in the bar area.

MEETING ROOMS

Can members use the private meeting rooms in the business lounge?
Yes. There are three private meeting rooms available for use by members, and the capacity of these rooms is 6 delegates in each. To use one of these rooms, it must be booked in advance by the member. Bookings are available in 2-hour slots, subject to availability. Members may book up to a maximum of two 2-hour slots in a day, to ensure our fair usage policy is respected.

Do members have to pay to use the private meeting rooms in the business lounge?
For the private meeting rooms, Gold members receive 4 hours complimentary use per month, and Silver members receive 2 hours complimentary use per month (booking terms still apply – see above). For Bronze members, and any usage by Gold and Silver after their monthly allowance, a charge of £24.00 inc VAT applies for each 2-hour slot booked.

Can non-members use the private meeting rooms?
Non-members may access the private meeting rooms only if they are a guest of an existing member. They must still pay for a guest day pass in order to gain access.

Are members able to book any of the other meeting rooms at The Derby Conference Centre?
Of course. We have 15 meeting rooms across our site that can be booked 7 days a week for corporate use. Silver members benefit from a 10% discount off meeting room bookings, and Gold members can enjoy a 15% discount.

MEMBER DIRECTORY

What is the member directory and how is it used?
The member directory is a section of our website that shows information about each member and their company. Having a listing on the directory is optional, as some members may prefer to keep their information private.

What details are included on a member’s listing?
Any details that the member wishes to display, for example name, company name, telephone number, address, company logo etc.

How does a new member have their details added to the directory?
When a new member joins The Business Lounge, they will be asked to confirm whether or not they would like their contact information to be available on the directory. Please allow up to 7 days for a listing to be added.

How does a member change or remove their listing on the directory?
If a member needs to change any details on their directory listing, or would like their listing removing completely, we ask that they contact us on businesslounge@thederbyconferencecentre.com with their requirements, and a member of the team will process the changes. Please allow up to 7 days for the change to be actioned.

PARKING

Is there secure parking available at The Derby Conference Centre?
Yes. We have over 150 parking spaces on site for our Business Lounge members, conference delegates and hotel guests to use.

Is there a parking charge?
Absolutely not. Parking at our venue is complimentary for all our guests.

Are there any parking spaces reserved for members?
We are currently not able to reserve any spaces specifically for Business Lounge members.

WI-FI

Is the Wi-Fi complimentary?
Yes. The use of our superfast fibre optic Wi-Fi is complimentary for our Business Lounge members, conference delegates and hotel guests.

Is there a password for the Wi-Fi?
Yes. This will be provided to members when they become a member of The Business Lounge. Members will be notified if there are any changed to the Wi-Fi password.

What are the download and upload speeds?
Our Wi-Fi is designated to our site, meaning we don’t share it with anyone else in the area. Our download and upload speeds are up to 100mb.

ADMINISTRATION SUPPORT

Does The Derby Conference Centre provide any administration support to members?
Yes. Our reception area has the facility to print, photocopy or scan documents up to A3 size. Prices for these services can be obtained at reception.

Can members post items from The Derby Conference Centre?
Yes. If a member has a letter or small parcel to send, our reception team can organise to post it. The item will be priced depending on weight, size etc.

Can members buy stationery and office supplies from The Derby Conference Centre?
A selection of stationery and office supplies will be available to purchase from reception. Price lists for these can be found in The Business Lounge and at reception.

E-NEWSLETTER

What content is in the membership e-newsletter?
The membership e-newsletter contains information about upcoming events, members’ news stories, latest news about The Derby Conference Centre, and member showcase articles.

How often is there a new membership e-newsletter?
The membership e-newsletter is circulated quarterly and will be distributed via email.

How does a member put something in the e-newsletter?
A member of staff will get in touch every quarter to ask members if they would like to include a piece of news or any other information in the next e-newsletter. If a member has something specific to contribute, they can contact us at any time and we will add it to the next e-newsletter. This is a service that is complimentary as part of membership.

ACCOMMODATION

What accommodation is on site?
We have 50 bedrooms on site, which consist of a mixture of single, double and twin. Our double rooms comprise of both standard and premier, giving the option of upgrading if desired.

Is any accommodation included in membership?
Silver membership includes 50% off one night’s stay per month, and Gold membership includes a complimentary night’s stay per month. This is subject to availability and applies to a standard double bedroom, B&B, for one person.

How does a member claim their accommodation entitlement?
When a member is ready to book and use their accommodation entitlement for the month, they simply book through reception as normal. The entitlement is allocated once a month only, and any unused stays cannot be carried over to the following month.

Are special rates available for members and their contacts?
Gold members receive a 15% discount on any bedroom bookings after using up their one complimentary nights’ stay per month. Silver members receive a 10% discount on any bedroom bookings after using up their 50% off one nights’ stay per month.
Our accommodation rates vary depending on the day of the week, time of the year, and availability. We advise that members contact our reservations team direct to get the best available rate for their chosen date.

Packages

Explore our different membership options to decide the right package for your needs.

Become a member

Join our unique business lounge and start enjoying its benefits immediately.